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Shipping & Delivery

Shipping Costs

Our shipping costs are found here...

Delivery Arrangements

We aim to have all orders dispatched within 2-3 working days but would ask that you please allow 7 working days from receipt of your order.

Once your order and payment have been processed we shall send you an email with the expected delivery date. Our couriers aim to get all orders to you by 5pm on the given date of delivery.

For orders placed late in the day, over the weekend, or during holidays the order will be processed on the next working day

Very occasionally, our 7 day standard is not met. Whilst we do our very best, we do not guarantee a 7 day service. Please let us know immediately if it has not taken place.

Please note for some larger items a signature will be required so please consider having items delivered to your place of work.

Privacy & Security

Security policy

We take security very seriously, and treat the safety of your credit card details with the utmost importance.

• All payments are made via PayPal, both of who offer an industry standard secure on-line payments system.
• Your sensitive card information is not stored on our site and our staff have no requirement to see this sensitive information.

Privacy

This privacy policy sets out how Fine Online Shopping Ltd uses and protects any information that you give Fine Online Shopping Ltd when you use this website.

Fine Online Shopping Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Fine Online Shopping Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2009

What we collect:

We may collect the following information:

• name
• contact information including email address
• addresses for shipping and billing purposes

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fine-online-djembe.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Fine Online Shopping, Hillsborough, Hollocombe, Chulmleigh, Devon, EX18 7QE, providing your name, address and postcode for identification purposes.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

A problem with the goods

All our instruments are individually inspected before they are packaged with the utmost care, then handed onto our trusted couriers, however in the unlikely event of any problems please note the following policy:

All damages and shortages must be indicated when signing for the goods, otherwise we ourselves will not be able to make a claim. Please therefore check your order carefully.

You must notify us within 5 business days of receipt of any shortages or goods damaged in transit.

Where goods have been damaged in transit or found faulty on receipt, we will arrange for collection and offer you the choice of a replacement or full refund at no extra cost.

Refunds or replacements will not be possible until the damaged goods are returned to our warehouse in their original condition, as received, and packaging.

Please note our warehouse address differs from our office address, and will be provided should goods need to be returned.
If you do not comply with the above terms we have the right to refuse the issue of a refund for the damaged or defective item, so please contact us as soon as you are aware of any problems.

Changing your mind

If you wish to change or cancel your order, please contact us immediately and we will try to stop delivery. However, if delivery has already taken place, please still contact us immediately and return the goods to us within 7 days of receiving them. Provided the goods are returned in saleable condition we will give you a full refund or exchange the goods as you prefer.

Please note that refunds will not include any delivery charges incurred when your order was first sent to you or when you returned it. If we arrange collection, then the costs of collection will be treated as your costs of return and will be deducted from the price you first paid when calculating the refund you are due. Normal delivery terms (see above) apply to goods sent out in exchange.

Please also note that refunds cannot be given on Gift Vouchers.

Incorrect Delivery details

If an incorrect delivery address has been given and another party has signed for the goods, Fine Online Shopping Ltd will not be responsible for any loss incurred as a result.

Ordering

Presently customers can order over the internet, or by posting a cheque made payable to Fine Online Shopping Ltd, to the following address:

Fine Online Shopping Ltd
Hillsborough
Hollocombe
Chulmleigh
Devon
EX18 7QE

In due course it is hoped to introduce a method of taking payment over the phone.

Payment, Pricing & Promotions

• All prices inclusive of VAT.
• We accept all major UK credit/debit/switch cards.
• Purchases can be made with our without a paypal account.

Fine-online-djembe.co.uk  is run by Fine Online Shopping Ltd, and this is the company name that will show on your card statement.